At Tax Negotiators (“we”, “our”, “us”), we are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) Scheme.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and disclosure of your information as described below.
We collect personal information that is reasonably necessary for our business functions and activities. This may include:
1.1 Personal and Contact Information
• Full name
• Age or date of birth
• Residential or postal address
• Email address
• Telephone or mobile number
• Job title or occupation
1.2 Identity & Verification Information
• Driver’s licence details
• Passport details
• Financial or income information (where relevant)
Other identity documents or sensitive information provided with consent
1.3 Financial & Transaction Information
Bank or payment details
Details of products or services purchased or enquired about
1.4 Website, Device & Analytics Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Pages viewed, time on site, referral channels
• Behavioural analytics data (via cookies, web beacons, pixels)
This information does not personally identify you on its own.
We may collect information:
• Directly from you (forms, enquiries, applications, emails, phone calls)
• Through our website, landing pages, or digital tools
• From third-party marketing or survey platforms
• From related entities, business partners or service providers
• From joint applicants, guarantors or other authorised persons
You may withdraw consent at any time by contacting hello@taxnegotiators.com.au
Primary purposes:
• To provide our services and fulfil your requests
• To verify your identity
• To assess service or product suitability
• To comply with legal or regulatory obligations
Secondary purposes:
• Customer service and account management
• Marketing, promotions and communications (email, SMS, MMS)
• Improving our website, services, and user experience
• Analytics, reporting, fraud prevention and business operations
You may opt out of marketing communications at any time.
• We may disclose personal information to:
• Professional advisers (accountants, auditors, lawyers)
• Payment processors or financial service partners
• IT service providers, cloud hosting platforms and CRM systems
• Marketing and advertising partners (including digital ad networks)
• Data analytics providers (e.g., Google Analytics, Meta Pixel)
• Businesses that assist with customer support or operational functions
We take reasonable steps to ensure third-party organisations are bound by privacy and confidentiality obligations.
Some service providers may store data in overseas locations such as the United States, Europe or Asia.
Where this occurs, we take reasonable steps to ensure these organisations comply with Australian privacy standards in accordance with APP 8.
We use cookies, tracking pixels and web beacons to:
• Analyse website performance and user behaviour
• Personalise content and advertising
• Improve our products and marketing
• Track conversions and optimise user experience
• You may adjust browser settings to refuse cookies, though this may affect functionality.
We may share aggregated behavioural data with advertising networks for remarketing purposes.
By submitting your email or completing online forms, you consent to receiving notices electronically.
You may withdraw this consent at any time by contacting us.
We store information in secure electronic and physical formats.
Measures include:
• Secure servers, firewalls and encryption
• Access controls and authentication protocols
• Staff confidentiality agreements
Regular security reviews and audits
We retain information only for as long as required for legitimate business, legal or regulatory reasons.
When no longer required, data is securely destroyed or de-identified where practicable.
Access & Correction
You can request access to, or correction of, your personal information at any time by contacting:
We will respond within a reasonable timeframe in accordance with APP 12 & 13.
Complaints
If you believe your privacy has been breached, please contact us.
We will investigate and respond promptly.
If you are not satisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors without parental consent.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of any changes.